Questions Owners Ask Us
How does it stay cool without gel or water?
The mat is woven from Ice Silk, a smooth synthetic fiber that conducts heat away from the body faster than regular fabric. It feels cool the moment your dog makes contact and keeps transferring warmth away while they rest. When they get up, it returns to its resting temperature within minutes, ready for the next nap.
Is it safe for chewers and crate use?
Yes. There is no gel core, so there is nothing toxic to puncture or swallow, which is the main concern with classic cooling mats. The edges are double-stitched. No mat is truly indestructible for a determined chewer, but stitching and fabric are covered by our 1-year warranty.
How do I wash it?
Shake off the fur, then machine wash cold on a gentle cycle and hang to dry. It dries fast. Most owners wash it every week or two during peak shedding season.
Will my dog actually use it?
Most dogs lie down on it within the first day, because seeking cool surfaces is instinctive for double-coated breeds. If yours is hesitant, place the mat on their usual napping spot. And if they still ignore it after 30 days, our guarantee applies and we refund you.
How fast is shipping?
Orders ship from our US warehouse within 1 business day and arrive in 3 to 5 days with tracking. We currently ship to all 50 states, free on orders over $50.
What exactly do I get with the BOGO deal?
Two mats of the size you select (the second one is free), both ebooks (Summer Survival Guide for Double-Coated Dogs and 7 Heat Stroke Warning Signs) delivered by email right after purchase, and an invite to our private Nordic Breed Parents USA community.
Does the mat treat or prevent heat stroke?
No, and you should be wary of any product claiming that. The mat helps your dog stay cool and comfortable by giving them a cool resting surface. Heat stroke is a medical emergency: if your dog shows signs of heat distress, contact a veterinarian immediately. Our free ebook covers the warning signs every owner should know.
